Policies

Terms and Conditions

All users of this site CustomRus agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. All name belonging to CustomRus and CRU wears is a product of WEN Solutions Pvt. Ltd.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under copyright laws, and is the property of CustomRus. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with CustomrRus or to purchase CustomRus Products, CRU Wears. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by CustomRus.

Cookie Tracking

The site may use cooking tracking as a part of guidelines depending on the features in use by the user. They often gather information such as browser type and Operating System, tracking the number of visitors, region and how visitors use the site. Personal information cannot be collected via Cookies and tracking technologies, however, if you previously provided personally identifiable information, cookies may be tied to such information.

 

General Information

(a) This agreement governs your use of CustomRus’ site and service, including all orders made or processed for products or services in connection with the site and service. You and CustomRus, a product of WEN Solutions PVT. LTD, on-demand merchandise printing, sales, and other related products (“CRU Wears”), are the parties to this agreement.

(b) CustomRus may change these terms from time to time. If CustomRus makes changes to these terms, you will be notified and asked to accept the new terms as a condition of continuing to use CustomRus’s site and service. If you disagree with any amendments, you must stop using CustomRus’s site and service.

Participation Disclaimer
CustomRus does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, CustomRus is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, CustomRus reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to CustomRus in its sole discretion.

Use of Site/Design Lab
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a CustomRus or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Store

(a) Two shop types are available on CustomRus’s site. First, there are shops designed and operated by CustomRus itself (“CustomRus Store”) and shops designed and operated by independent groups (“GroupRus Store”). Information about the owner of any custom product’s design is available as a linked page in each shop.

 

(b) Independent group owners are solely responsible for the products and designs offered in those shops, the design of those shops, and the advertising of the articles offered. CustomRus does not use designs or products of group owners until a customer places an order that includes one of those designs or products.

Notice
CustomRus may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to CustomRus.

 

Typographical Errors
In the event that a CustomRus or CRU Wears product is mistakenly listed at an incorrect price, CustomRus reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. CustomRus reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If you have already paid in advance, all fund collected for such orders would be refunded at no extra cost.

 

Delivery & Shipment

(a) CustomRus warrants that it will deliver all orders (Custom) within two weeks after orders are placed. Normally, goods are shipped within a few days and typical delivery times are 2-3 business days, but in certain circumstances shipment and delivery can take up to three weeks. Customers and CustomRus may separately agree to more specific delivery times and terms in a separate writing or agreement if deemed necessary.

(b) There are no Delivery charges for products within Ring Road. Certain charges may be applicable if the delivery location is above 2 kms from Ring Road or outside Valley.

Minimums

We require a minimum of 10 pieces per design and garment/product style. However, we do consider special requests for less than 10 quantity at special prizes.

 Payment

For Custom Orders, 25% Invoices must be payed before block design is created. On some occasions we can do 50% deposit and 50% due on pickup or prior to delivery.  If your organization requires different methods please contact us.

 

Manufacture Out of Stocks

Due to the wide variety of brands, styles, colors, and sizes CustomRus does not stock blank garments. From time to time the manufacture may be out of stock on ordered items. CustomRus will not be held liable for delays due to manufacture out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with other options.

 

Manufacture Defects

We cannot be held responsible for garment inconsistencies related to size, shade or construction.  We suggest ordering extra garments to account for such defects.

 

Print Placement Variance

There is a human element involved in screen printing.  As much as we try to automate there is still going to put someone constructing t-shirts by hand and loading them on the press by hand.  Due to this we cannot be held liable for printing placements less than a 1/4 ” in variance.  We do use a laser alignment system to guide our printers into where the image should be, however shifts in the image up to a 1/4″ are going to occur.  We do our best to load the shirts for optimal placement in accordance to the proof.

 

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

e-mail: info@customRus.com and customrusnepal@gmail.com By Phone: 9860334960

 

Cancellation Policy

All custom orders placed using “Design Lab” of CustomRus can be cancelled within 24 hours of invoice order (25% upfront). All Cancellation made after the specified 24 hours will be liable for certain amount deduction.